Clear before you book
Cancellation and refund policy
The cancellation tier shown on the offer controls buyer-initiated refunds. Timing is measured from the scheduled start of the experience or service.
Effective and last updated: 1 September 2026
Requests and card authorizations
A booking request places a card authorization. If the host declines or does not confirm within 24 hours, the authorization is released and the buyer is not charged.
Flexible
Cancel at least 24 hours before the scheduled start for a 100% refund. Cancellations made less than 24 hours before the start receive no refund.
Moderate
Cancel at least 5 days before the scheduled start for a 100% refund; from 24 hours up to 5 days before for a 50% refund; or less than 24 hours before for no refund.
Strict
Cancel at least 7 days before the scheduled start for a 50% refund. Cancellations made less than 7 days before the start receive no refund.
If the host cancels
A host cancellation receives a 100% refund. Bizepi records host cancellations as a marketplace quality signal.
Refund timing and exceptions
Bizepi initiates an eligible refund to the original payment method. Bank processing times may vary. Mandatory legal rights, documented emergencies, duplicate charges, fraud, or a service not delivered as described may require a different outcome after review.
Questions or disputes
Contact Bizepi as soon as possible with the booking reference and a concise description. Do not include full card details.
Contact and supportOperator and contact
Bizepi is a pre-launch marketplace project based in Barcelona, Spain. The production operator name and service address will be published here before paid bookings open.
Email: hello@bizepi.com